A little more than a year ago, I put all new CARQUEST lifetime brakes on my car. The above photos are what was found Friday night when checking over my car before getting it inspected. Needless to say, I was not too happy with CARQUEST for selling me brakes that failed, swearing I’d never buy anything from them again.
Failed brakes in hand, I went to the same CARQUEST location that I bought the brakes from a year ago. The woman behind the counter listened to my problem and my frustration, found my purchase on the computer system and gave me new back brakes for free.
So a big thank you to CARQUEST for not only saving me $50, but, more importantly, for handling my issue with care and respect. This post could have easily taken a turn for the worse had one of your employees not been wonderful at their job.
From the looks of CARQUEST’s site, it does not look like the company is currently participating in the online conversation. If this is the case CARQUEST, you’re missing on what your customers are saying:
Maybe you should hire someone to give you a hand with that?
I just have a quick post today, inspiried by this video from AdAge. The video profiles Marc Cenedella, CEO of The Ladders.com “an online job site that exclusively lits jobs that pay $100,00 or more.”
I hadn’t heard of the site until I saw the television commercial recently, and I’m guessing the same goes for most people. However, Marc had been advertising exclusively online until this commercial’s release. In the interview, he discusses the need for TV ads and their success.
This is only one example, yet it illustrates the power of traditional advertising. An entirely-web based business has to rely on traditional media to expand outside of its medium.
You hear every day that advertising is dead or on a decline, but until television dies (replaced by the web?), advertising will live on.
Wrapping up my favorite piece of advertising for this week is a clever use of marketing from Brazilian drum teacher, Christian Delano.
It usually takes a strong, anti-instinctual concentration to keep myself from playing drums with my chop sticks at the dinner table. Delano (along with every other male on the planet) obviously has the same problem, but Delano has turned an impolite lack of manners into a great ad for his services.
What do you think?
Everything courtesy of IBelieveinAdvertising.com.
Listen up news sites. I follow you because I want the latest news. Because I want breaking news. If you spam my stream with five headlines in a row, they all can’t be the newest news. And it drives me insane. Quit putting tweets on scheduled releases and release news as it happens.